DELIVERY INFORMATION
PROCESSING TIME
Orders are typically processed within 1-3 business days (excluding weekends and public holidays). During peak seasons, please allow 3-5 business days for processing.
DOMESTIC SHIPPING (UK)
- Standard Delivery: 2-4 business days (£3.95)
- Express Delivery: 1-2 business days (£6.95)
- Free Standard Shipping on orders over £50
INTERNATIONAL SHIPPING
- Europe: 3-7 business days (£9.95)
- Rest of World: 7-14 business days (prices vary)
- Customs duties may apply for non-UK orders
ORDER TRACKING
You will receive:
- Order confirmation email immediately after purchase
- Shipping confirmation with tracking number
- Delivery updates from the carrier
SHIPPING RESTRICTIONS
We currently cannot ship to:
- PO Box addresses
- Certain international destinations
- Freight forwarding companies
MULTIPLE ITEM ORDERS
May be shipped separately if:
- Items have different availability dates
- Coming from different warehouse locations
You’ll receive separate tracking numbers.
DELIVERY ISSUES
For delayed or missing packages:
- First check your tracking information
- Contact the carrier directly
- If unresolved, contact our customer service
IMPORTANT NOTES:
- Business days = Monday-Friday
- Delivery times are estimates only
- Signature may be required for high-value orders
- Address changes must be requested before dispatch