PRIVACY POLICY

1. INFORMATION COLLECTION
We collect personal data when you:

  • Create an account
  • Make purchases
  • Subscribe to newsletters
  • Contact customer service
    This includes: name, email, shipping address, payment details, and browsing history.

2. PURPOSE OF PROCESSING
Your information helps us to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our products/services
  • Prevent fraudulent activity
  • Send marketing communications (with consent)

3. LEGAL BASIS
Processing is based on:

  • Contract fulfillment (order processing)
  • Legitimate business interests
  • Your explicit consent (for marketing)

4. DATA SHARING
We may disclose information to:

  • Payment processors (Stripe, PayPal)
  • Shipping carriers (DHL, FedEx)
  • Marketing platforms (Mailchimp)
  • Legal authorities when required

5. INTERNATIONAL TRANSFERS
For data transfers outside the UK/EU:

  • We implement Standard Contractual Clauses
  • Ensure adequate protection measures
  • Comply with GDPR requirements

6. DATA RETENTION
We retain personal information:

  • For active customer accounts
  • To meet legal obligations (typically 6 years)
  • For business analytics and records

7. YOUR RIGHTS
Under data protection laws, you may:

  • Access your personal data
  • Request corrections
  • Delete your information
  • Restrict processing
  • Object to marketing
  • Request data portability

8. COOKIES
Our website uses:

  • Essential functional cookies
  • Performance analytics cookies
  • Marketing cookies (with consent)
    Manage preferences via cookie banner.

9. SECURITY MEASURES
We implement:

  • SSL encryption
  • Secure payment gateways
  • Regular security audits
  • Limited staff access

10. POLICY UPDATES
We may modify this policy. Significant changes will be notified via email or website notice.

11. CONTACT
For privacy inquiries, please use the contact form in your account settings.