RETURN POLICY
RETURN WINDOW
You may return items within 28 days of delivery. Products must be:
- Unworn and unwashed
- In original condition with all tags attached
- Packaged in their original protective wrapping
HOW TO RETURN
- Log in to your customer account
- Select “Start a Return” for your order
- Print the prepaid return label (UK only)
- Securely package your items
- Drop at any Royal Mail collection point
REFUND PROCESS
- Refunds processed within 5-7 business days of receipt
- Original shipping costs are non-refundable
- Refunds issued to original payment method
- Sale items refunded as store credit
EXCEPTIONS
Non-returnable items include:
- Final sale items (marked as such)
- Worn or altered merchandise
- Products without proof of purchase
- Swimwear and intimate apparel (hygiene reasons)
FAULTY ITEMS
For defective products:
- Contact us within 48 hours of delivery
- Provide clear photos of the defect
- We’ll email a free return shipping label
- Choose replacement or full refund
INTERNATIONAL RETURNS
- Customer responsible for return shipping costs
- May be subject to customs fees
- Refund excludes original delivery charges
- Processing may take additional 3-5 days
EXCHANGES
For size exchanges:
- Return original item via standard process
- Place new order for preferred size
(Subject to availability)
IMPORTANT NOTES
- Returns must be postmarked within 28 days
- Allow 14 days for return processing during peak periods
- Keep your return tracking number
- Store credit does not expire